Login Issues
Problem: Unable to log in or receive an “invalid credentials” error.
Solution: Ensure your email and password are correct. Use the “Forgot Password” link if needed. Clear your browser cache or try a different browser.
Subscription & Billing Errors
Problem: Payment failed, or subscription not recognized.
Solution: Verify billing information and payment method. Check for an active subscription in your account dashboard. Contact support if the issue persists.
Platform Performance
Problem: Slow loading, freezing, or errors when using features.
Solution: Refresh your browser, clear your cache, and ensure a stable internet connection. Check for platform updates or scheduled maintenance notifications.
Feature Access Issues
Problem: Unable to access specific AI Task tools or modules.
Solution: Confirm your subscription level includes the feature. Ensure you are logged into the correct account with proper permissions.
Content Processing Errors
Problem: AI tools are not generating results, failing to process files, or producing unexpected outputs.
Solution: Check file formats and sizes. Follow the recommended instructions for prompts and input. If the problem continues, submit a support ticket with details.
Account Security Concerns
Problem: Suspicious activity or unauthorized access detected.
Solution: Immediately change your password, enable two-factor authentication if available, and contact support to secure your account.
Support Contact
If troubleshooting does not resolve the issue, contact AI Task support:
Email: support@aitaskportal.com
Phone: +1 (469) 626-8568
Hours: Monday–Friday, 9 AM – 5 PM CST
